Refunds and Returns Policy for Gadget Paradise
Effective Date: 16th December 2023
At Gadget Paradise, we strive to provide our customers with quality products and excellent service. We understand that there may be instances where you need to return a product or seek a refund. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returns and refunds to ensure a fair and transparent experience for both our customers and our business.
1. Eligibility for Returns
You may return a product purchased from Gadget Paradise if:
- The product is defective or damaged upon receipt.
- The wrong product was shipped.
- You are not satisfied with the product within 2 days of receiving it.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at [gadgetparadise00@gmail.com] within 2 days of receiving the product.
- Provide your order number, a detailed explanation of the issue, and, if possible, include photographs to support your claim.
3. Return Conditions
- Products must be in their original condition, with all accessories and packaging.
- Any product that has been used, damaged, or is not in its original packaging may not be eligible for a refund or return.
4. Timeframes for Returns
- Defective or damaged products: Notify us within 2 days of receiving the product.
- Wrong product shipped: Notify us within 2 days of receiving the product.
- Dissatisfaction with the product: Notify us within 2 days of receiving the product.
5. Refund Process
Once your return is approved, we will process your refund within 10 business days. Refunds will be issued to the original payment method used during the purchase.
6. Return Shipping
If the return is due to an error on our part (defective, damaged, or wrong product shipped), we will cover the return shipping costs. For returns due to customer dissatisfaction, the customer is responsible for return shipping costs.
7. Product Exchanges
If you wish to exchange a product, please contact our customer support team for assistance. Exchanges are subject to product availability.
8. Contact Information
If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Gadget Paradise Chennai-600 039, India Email: [gadgetparadise00@gmail.com]
9. Additional Notes
- Our Refunds and Returns Policy does not affect your statutory rights.
- Gadget Paradise reserves the right to refuse returns or refunds if the conditions outlined in this policy are not met.
We appreciate your understanding and cooperation. Thank you for choosing Gadget Paradise!
